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So you’ve taken the leap and joined our community of Glowgetters. Welcome to the tribe!
Now that you’re getting to know your new products, you may also have a few new questions. It’s only natural. (Just like our products!)
Get the best results from your Averr Aglow skincare with these insights from our experts, and perfect your routine to fit your one-of-a-kind skin and lifestyle.
*Since these products help speed up your skin cell turnover, you may experience a brief acne purge as your skin expels nastiness and impurities. Don’t worry, this is totally normal!
Yes, absolutely! Your Averr Aglow products are perfect for a quick post-workout cleanse, especially if you’re worried about sports-induced blemishes like acne mechanica.
We even have a few suggestions to tailor your routine to fit your exercise plans!
Working out at home? No need to remove any remaining No. 3 mask from the night before — just go ahead and do your workout. You can complete your AM routine when you’re finished. (If you’re following up with a shower, just skip your face and proceed to do the morning cleansing routine as usual afterward.)
Going to the gym? Use your preferred method to remove any remaining No. 3 mask, such as massaging off with a warm, damp washcloth. Then just spritz your face with Dew, and be on your way! You can complete your full AM routine after working out (and showering).
Immediately after your evening workout (and shower), you can go ahead and complete your full PM routine. Or, if it’s still on the early side, you can cleanse now and apply the No. 3 mask closer to bedtime.
p.s. Good for you, getting regular exercise! We hope this works for you. Looks like you are on the right track toward your skin and fitness goals!
If you tend to have an oily complexion already, you may experience a period of extra moisture while your skin acclimates to your new Averr Aglow products and balances its production of sebum. This oiliness should chill out after a few weeks.
Oiliness may also be a sign that you’re using a little too much No.4 Cream. Unlike moisturizers you may have tried before, the No.4 is intensely concentrated with nourishing butters and botanicals, so you only need a very small amount!
Try tweaking the amount of moisture you’re introducing to your skin by using slightly less No. 4 Cream or slightly more No. 1 Dew. Everyone’s skin is unique, so experiment a little to find your perfect Cream/Dew ratio!
Our Clear Skin Elixir is formulated with deeply detoxifying French pink clay. Besides looking cute in a selfie, one of this clay’s many excellent properties is helping remove excess oil from your skin.
If you’re experiencing too much dryness after using the Elixir, your skin may not need as much oil-balancing help. Try decreasing your use to every other day or using the Elixir as a targeted spot treatment instead of applying it across your entire face.
Alternately, you can bolster your skin hydration with a bit of pre-mask moisturization.
For a deeply saturating complement to the Elixir, we recommend our Perfectionist Overnight Serum. It’s suffused with antioxidant-rich botanicals like prickly pear, passionfruit, and acai to help protect and nourish your complexion.
After your evening cleanse, simply press the Serum into your skin and then apply the Elixir on top. Used together, these two products work as a synergistic power duo to help boost skin health, purification, and healing.
Don’t have any serum handy? Your No.4 Cream will also do the trick! Apply the Cream as normal with a spritz of Dew, and massage into your skin. Let it sink in for a few minutes and then add the Elixir before heading off to dreamland!
Since many of our ingredients are plant-extracted botanicals, there can be a natural variance in the color, smell, or texture. Botanicals can be affected by all sorts of variables, such as:
So if you notice any slight differences from batch to batch, don’t be concerned! It’s because Averr Aglow sources our materials from nature.
If it seems that your product looks or smells different from the day it arrived, make sure you’re storing it properly. Our products are made without harmful synthetic preservatives and should be kept in a cool, dry place out of direct sunlight.
For optimal freshness, we also recommend using our natural products within 6 months.
All Averr Aglow products are put through stability testing to ensure they arrive to you in pristine condition. But on rare occasions, they may experience extreme temperature fluctuations during transit, which can affect the texture of your No. 4 Cream.
Luckily, there’s a simple DIY fix.
Once your No.4 is solid again, it should be fine sitting in room temperatures.
And rest assured, this melting process doesn’t affect the product’s potency or efficacy. After all, it’s always intended to luxuriously melt before it’s applied to your skin!
We conduct rigorous stability testing on all of our Averr Aglow products to assure that they are perfect when you receive them. But in rare instances, they may be subjected to extreme cold during their journey, thanks to plane altitudes or severe weather conditions. (We’re looking at you, Canadian winter!)
This severe cold can occasionally cause freezing, especially of liquid products like our No.1 Dew, No.2 Nectar, or Luminous Complexion Toner.
If your products arrive frozen, simply allow them to thaw back to room temperature. They are still safe to use, and the freezing/thawing process should have no impact on their potency.
Real talk: now and then, some of us may use the No.3 Elixir to help shrink stubborn shoulder breakouts. There’s nothing risky about using the products from your Clear Skin Kit on body acne.
That said, the Clear Skin Kit is designed with your face in mind and may not be as effective on body acne. The skin on your torso and limbs is thicker than that on your face, so it’s more difficult for our products to penetrate.
If you’re looking for a product targeted at body acne, we would instead recommend our Rejuvenating Essence Body Polish. Crafted with detoxifying black clay, it can be used in your shower or bath 2-3 times a week to help keep your skin clear and lightly exfoliated.
The No.3 Elixir is designed for overnight wear and shouldn’t cause any problems with your bedding. If you notice that the mask is wiping off on your pillow, try the following:
The first time you try our Illuminating Essence Exfoliating Mask, you may be surprised by its soft, loose texture. Aren’t exfoliating products supposed to be thick and scratchy? How else will they scrape away rough skin?
Girl, no. Over-exfoliating is a real thing, and microbeads are not your friends.
That’s why we designed our Exfoliating Mask to be nourishing and effective, but also gentle. Instead of harshly sanding down your face, our mask uses volcanic ash and silica to delicately buff away dead skin and impurities. It even goes above and beyond by infusing your complexion with beneficial vitamins and nutrients!
The result? A light mask that doesn’t require heavy-handed application. (Or a mega-thick texture!)
As you’ve noticed, our Satin Eyes Night Mask is not your typical eye cream. This mask is densely packed with nutrient-rich botanicals to glow-up your skin while you sleep. Its deeply nourishing formulation gives it a uniquely thick texture that may be different from what you’re used to!
To help the mask spread more easily, we recommend dabbing it beneath your eyes and then allowing it to sit for a minute or two. Your body heat will warm the mask, making it more pliable. You can then gently smooth it into the skin around your eyes and look forward to tomorrow’s exceptional results!
If you’re trying our Rejuvenating Essence Body Polish for the first time, get ready for a spa-like experience. Inspired by restorative Icelandic mud baths, this scrub includes purifying black clay to cleanse and infuse your skin with nutrients.
Because this clay is naturally dark in color, it can leave a lingering tint behind if not washed thoroughly. Like the thick mud baths which inspired it, the Body Polish may take more than water to remove. Massage the Body Polish off with a washcloth as you shower, or use your favorite skin-friendly soap or body wash to cleanse away any residue.
A little extra effort? Yes. But totally worth it for a scrub that can help with everything from body acne to skin elasticity! And to think — we don’t even have to fly to Iceland for the experience.
That feeling when you spill your precious, precious skincare products:
If a leaky Averr Aglow bottle is giving you skincare anxiety, check your bottle cap. There should be a clear plastic piece slotted inside, keeping your product safe and sound.
Occasionally, this clear piece can become dislodged and fall out. DO NOT THROW IT AWAY. Just slide it back into the bottle cap and click it into place.
If you discard the clear plastic insert, your bottle will no longer be completely water-tight, and some product may leak out around the edges when shaken. (We also learned this the hard way.)
Our Clear Skin Elixir features a superstar ingredient called French pink clay, which draws impurities from your skin with the power of science. (No, seriously — it’s all about the clay’s ionic charge.)
Since the Elixir is a natural clay product, it can absorb water and become thicker over time. This may cause air pockets to form, preventing the tube of your pump from sucking up Elixir. (The same as if you were to suddenly hit an air pocket in your milkshake.)
Recommended fix: Take the bottom of the bottle and give it a few firm taps in the palm of your hand until all remaining Elixir falls to the bottom of the bottle. This disperses the product evenly and helps close any air pockets. After a few pumps, it should pump again. Do this tapping regularly as needed.
If the problem still persists, your Elixir may have become too thick to travel through the pump.
Recommended fix: If your Elixir has become too thick, add one or two drops of distilled water to the bottle and give it a thorough shake. This should help restore the product’s natural creaminess and allow it to pump out evenly again.
Go forth and get that magical Elixir back into your PM routine!
Still have questions? Reach out to our resident experts at email@example.com. We’re happy to help you one-on-one!
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