FAQ

WE SHIP WORLDWIDE- Orders shipped outside the US will be subject to taxes/ customs/ import fees from destination country payable upon receipt according to destination country's import tax laws

US ORDERS

Standard Shipping:

Ships 1-3 Business Days from Purchase

Under $49 - $7.99 Flat Rate (7-10 Business Days)

$49 - $79 - $10.99 Flat Rate (7-10 Business Days)

Over $79 - Free Standard Shipping (7-10 Business Days)

Expedited Shipping:

Ships Out Next Business Day

1-2 day Express Shipping- $25.00 to $35.00

INTERNATIONAL ORDERS (Outside the US)

Shipping charges vary per country, shipping charges and options will be shown at checkout

International orders are subject to an import tax/custom fee from their local government.

One to two day shipping (USA ONLY)

-Shipped Monday through Friday only

-Order ships next business day

Orders are processed and shipped within 1-3 business days on standard shipping. Fedex takes it from there, and once they have accepted your order, your tracking will update with delivery information. 

Please allow 24-48 hours from the time you receive your tracking code for it to update.

Once it leaves our hands, we no longer have control over your package. Please address any shipping concerns with the tracking provided in your shipment email with your local post, FedEx, UPS, Or DHL.

Something not right with your order?

We are happy to help. Please send photos of the damaged product in shipping to glowteam@averraglow.com, and we will assist you further. We must be notified within 48 hours of package arrival. We require photos of both the product and the shipping box and how it arrived.

You will be happy to know our skin care products are gluten-free.  Now if only someone would make gluten-free pancakes that taste as good as our products work, then we would have something to talk about. :)

No, we do not test on animals. All of our products and ingredients are cruelty-free.

Our office mascot, a Maltese named Bella, hangs out with us all the time and we wouldn't dream of trying it on her or her best friend Coconut, a Havanese, who stops by from time to time.

However, we DO test on Sophia, our beauty editor, who can be a real bear sometimes if she doesn't have her coffee Monday morning ;)

Unfortunately, we do not offer product samples. Our products can take anywhere from a few weeks to a few months to see results.

If you are wondering if these products are right for you, take a look at each individual product page where we highlight key ingredients and what they do for your skin and complexion or drop us a line on our contact form or at glowteam@averraglow.com, and we will help you work through what products would work best for your skin.

Our products are designed for sensitive skin. They are hypoallergenic, non-irritating, and paraben free. We source organic and wildcrafted ingredients from exotic locations that specialize and deliver the most luxurious of ingredients and with the highest amount of nutrients for that plant from that particular location.

Examples include:

- Pink Clay from France

- Roman Chamomile from England

- Raspberry Seed Oil from Washington State

- Manuka from New Zealand

- Bergamot from Italy

- Coral from sustainably harvested above sea level beds in the Caribbean

Our products do not contain harsh chemicals, toxins, and fillers like many other beauty products. They are cruelty-free.

Our approach to skincare is different from other skincare that is designed to help problematic skin issues. It is unique in itself because we use pure plant botanical extracts and oils and blended the ideal combination that does the following:

Exfoliates gently removing dead skin

Kills acne causing bacteria

Balances oil production so the skin does not overproduce

Helps good bacteria in the skin flourish

Helps boost skin immunity to heal with vitamins, minerals, and essential
fatty acids that the typical problematic skin is lacking. 
Balances the hormones that are produced specifically in the skin
Helps even skin tone and reduces the appearance of marks and scars.

All skin types can use our products as they are rich in nutrients providing the bonus benefit of anti-aging by boosting collagen and its production.

Congratulations on the pregnancy!

We know during this exciting time, you want to do what is best for your baby and your body, and we want the best for you during this time.

We use a lot of mild and natural based ingredients in ideal ratios for pregnant women without harsh chemicals, and we avoid the list of common irritants during this time, but if you are concerned about a specific ingredient, please consult your OBGYN if you are unsure or have questions.

Our products are best used within 4-6 months of opening to ensure the freshest quality and optimal results.

The bathroom is a haven for harmful bacteria, so it is ideal to use all skincare and cosmetics in the same window.

We highly recommend that you purchase the Clear Skin Kit over the individual products. They are designed to work together and bring skin into a healthy, nourishing environment and alleviate breakouts while hydrating skin, unlike any other skincare kit out there.

A few things to note about our productsbeforeyou buy:

It takes time to see results. Each person is unique in how long it takes to clear up. Some need a couple of weeks, and some require a couple of months. Depending on how long you have been dealing with breakouts and how much inflammation is below the surface will dictate how long it takes to see results. It takes time to help reduce the inflammation below the surface of the skin and to work through the breakouts you have had for many weeks, months, or years. 

Some users clear up really quickly while others need more time. This is based on your skin and the nature of the way breakouts work. 

These products can make you break out before you see clear skin. This doesn't happen to everyone and isn’t specific to our products. When you introduce new skincare, it works to speed up new skin cell growth and to pull inflammation below the surface up and out. This process generally takes a few weeks, but great results are seen after this. This won't last forever and note these breakouts would have come up on their own time regardless. :) If you want to help skip this process, pair the products with a facial with extractions. (If you are an esthetician and want to be included in our recommend facialist list, please contact our support teamglowteam@averraglow.com)

We can not guarantee users will see results because there are lifestyle factors, medication, and other skincare that could affect the results you see. If you have questions we are happy to help clear up what could slow results down. 

Yes, our products will help cystic acne, but there are a few things we want you to be aware of to help you achieve the best skin possible. We recommend the use of the Clear Skin Kit over the individual products. They work together to help cystic and inflamed acne.

Cystic acne is the most advanced case of breakouts. There is a lot of inflammation under the skin and buildup. Some see results in the first week and, others can take between 30-60 days to see results. If you need the process to work faster, we recommend a facial with extractions for quick results, especially if you have a wedding or big event coming up.

After a facial, follow the nighttime and daytime routine as included in the kit immediately that day of the facial for best results.

Also, during this first 30-60 days, limit the consumption of sugar, dairy, and fast food, to give your skin a chance to heal and detox.

Yes, all of our products are paraben free. We are here to give you results for your skin health, not chemicals, cheap fillers, and harsh preservatives.

Perhaps you need to ask yourself, have you ever gotten results from what you tried? Likely no, and that is exactly why you are reading this FAQ to see if our products will finally work for you.
So, let’s break down exactly why you have never tried the ingredients we use and why they DO work.
The FDA regulates the use of ingredients for acne and products that can be labeled for acne treatment. An acne treatment by their standards must contain one of the following ingredients:

- Benzoyl Peroxide

- Salicylic Acid

- Sulfur


First, we can not claim to cure your acne or treat your acne. No skincare can, because acne is a bigger issue than just those 3 ingredients. However, the plant and mineral based ingredients work the following way topically in relation to breakouts:

Your skin is like a sponge and can absorb both helpful ingredients and not so useful chemicals found in skincare. Our GlowTeam (who had acne, and were sick of wasting their money on products with no results) have spent years researching the skin and what makes it tick. We finally got to the bottom of it and have used all the happy and nutritious ingredients that will not only clarify your skin but leave it smooth, supple, and hydrated, unlike skincare products for problematic skin available on the market. Most skincare for problematic skin will dry you out. Our products are not like that traditional approach you are used to, and our basis for our skincare and how to handle breakouts and skin problems is based on the following four items:

1. Exfoliation of dead skin - The process and ingredients were chosen to help GENTLY eliminate the excess buildup of dead skin that leads to clogged pores.

2. Harmful bacteria - We chose the particular plant and mineral based ingredients that not only help eliminate the bad bacteria but also helps the good bacteria flourish and restore a healthy environment in the skin.

3. Nutrient-rich ingredients - We carefully crafted and chose ingredients that are rich in vitamins, minerals, and essential fatty acids that help balance the hormones in the skin, help boost collagen to help with new skin growth, and help heal inflamed skin.

4. Skin balance - We chose ingredients that help regulate and balance oil production produced in the skin so that you no longer feel oily or dry. We are here to help you feel hydrated without feeling like an oil slick. 

Yes, we have had many customers use our products for rosacea because they contain a lot of extracts that help with redness, swelling, pimples, and inflammation. The ingredients we use are excellent for sensitive skin and are highly nutritious to inflamed skin. The ingredients boost the immune system in the skin and work to help heal and restore symptoms of rosacea.

Our two eye creams contain a small fraction of coconut oil, as it is part of a blend of extracts and oils that are used for its moisturizing power, and its ability to fight free radicals, fight inflammation, and aging. All of the rest of our products do not contain coconut oil. We invite you to reach out to glowteam@averraglow.com if you need more details.

Each person's results will be different based on lifestyle habits and previous product choices.

Some of our users see results on the first night, and others take a few months before they see any improvement. It is based on your unique skin and what is going on below the surface of your skin.

Some users start to clear up immediately, and others will breakout first and then clear up. Unfortunately, this is the nature of a breakout, and with the introduction of these products, this is possible. They contain a lot of active ingredients that help speed up the healing and detoxing of the skin. Hang in there; they are working to help your skin. 

We use the highest grade of cosmetic ingredients available to us. We source organic and wildcrafted ingredients from all over the world that specialize and deliver the most luxurious of ingredients and with the highest amount of nutrients for that plant from that particular location. Plants can vary in nutrition, where they are pulled, so we source oils and extracts that have the highest nutritional value based on the region. We also are meticulous in how our ingredients are extracted and avoid ingredients that are chemically extracted despite being plant-based. 

Plant Oils - never chemically extracted, we use first pressing, cold pressed fresh plant oils direct from farmers who have a passion for their craft. 

Essential Oils - We use steam distilled and the highest quality available with the most potent compounds in ideal, safe ratios. Many of our essential oils are organic or wildcrafted. 

Clays- free from heavy metals, our clays are rich in minerals and free from harmful substances.

We receive emails from time to time of ladies who have been using the products for about a week or two and notice an increase in the amount of breakouts. This is normal and can happen to some of our users.

The life cycle of a breakout can take up to 8 weeks to come to the surface of the skin. With the introduction of these products, they contain all active ingredients that are designed to detox and heal. If there is a buildup of inflammation under the skin, this can come to the surface quickly and at once. This period should pass, and you will be on your way to clearer skin. :)

If you do not have time to wait for your skin to clear up and need quicker results, we recommend a facial with extractions to help remove the buildup in the skin and allow the products to work quickly and efficiently without having to work through this detox process. 

Most do not, but some will breakout first before clearing up. It depends on how long you are breaking out before using the products, lifestyle factors, and how much inflammation is in the skin that dictates if this will happen to you.

If you do experience this or have severe or cystic acne, we recommend a facial with extractions to help speed the process up. Also, please take a look at our Clear Skin Guide that is free with email signup that gives tips and tricks to help the internal factors of breakouts while our skincare routine takes care of the rest. 

To clarify, here is a breakdown of the commonly asked question about the proper way to use our Radiant Cleansing Nectar and Flawless Nourishment Cream:

Radiant Cleansing Nectar Use:

Heavily spray the face with the Clarifying Hydration Dew, so that the skin is pretty saturated, just like you would if you were to get your face wet with the sink water. Next, make sure to shake the cleanser vigorously for about 10 seconds and then turn upside down and let it soak through to the bottom of the cotton. You will see the top side of the cotton pad oily and the other side more watery looking. Take the more oily side first and buff the skin vigorously all over the face and neck. Next, repeat the process with the damper side of the cotton pad. This process shouldn't leave you feeling greasy but more of a freshly, cleansed feeling. If you are still feeling oily, make sure to use more of the hydration dew. If you still feel oily even after that, take a warm washcloth and press it to the skin, but be careful not to wipe the skin.

Flawless Nourishment Cream Use:

With the Nourishment Cream, you need so little of this. It is a quarter of a pea size amount to scrape out. If you apply it and it doesn't feel like it has been absorbed within a minute or two, take the amount you're using down. Spray your face with the dew for quicker penetration and absorption.

No, the products will not clog your pores. Each of the ingredients were carefully chosen for their ability to help blackheads, whiteheads, and other clogged pores related to breakouts and acne.

While we do use a lot of oil, these particular oils are known for their properties and have been thoroughly tested (on humans) and studied for their benefit to problematic, breakout-prone skin. They will not clog your pores but will help keep skin balanced and hydrated. 

Perhaps you have tried dozens of products that have made you tight, dry, and irritated. Our products are unlike anything you may have tried and will not dry you out, make you red, or cause your skin to peel. They contain a lot of moisturizing extracts and oils that will not clog your pores but help you achieve a beautiful, glowing complexion. 

If you have dry skin and breakouts, we recommend the Clear Skin Kit because each of the products will heal breakouts but also keep skin balanced and moisturized. If you use the Clear Skin Elixir by itself, make sure not to use an overly drying cleanser. 

Yes! While they help problematic skin conditions like breakouts and rosacea, they are excellent for overall skin health, maintenance, and glow. They work with your immune system and create an ideal skin environment for healthy, cushy skin.

They contain rich botanicals that are high in vitamins, minerals, and essential fatty acids. They boost collagen and help keep skin moisturized and stable. They work great for the following problem conditions as well:

- Dark Spots

- Scars

- Hyperpigmentation

- Redness

- Inflammation

- Breakouts

- Fine Lines

- Wrinkles

We care deeply about the quality of our ingredients, their efficacy, and their source.

Not all extracts, oils, and clays are equal. We work with a lot of lovely farmers and harvesters who provide us with fresh, unrefined, virgin ingredients loaded with antioxidants and nutrients.

Our ingredients are never solvent extracted, and we source organic ingredients when possible or wildcrafted ingredients. We also use whole plant extractions to help deliver the best nutrition and to you help achieve beautiful, healthy skin.

Our zinc oxide is non-nano and is not micronized. It is the highest and purest grade available and contains no toxic metals.

No. In fact, acne-causing bacteria do not spread in plant-based oil. It does, however, spread in your naturally produced oil, sebum. Plant oils are ideal because they maintain skin hydration while being antibacterial. We have carefully chosen our ingredient list only to include oils ideal for the prevention of breakouts. 

1 Clarifying Hydration Dew  45-60 Days (1.5 - 2 months) 

2 Radiant Cleansing Nectar 30-45 Days (1.5 months)

3 Clear Skin Elixir 75-90 days (2- 3 months) 

4 Flawless Nourishment Cream 60-90 Days (2 - 3 months)

T Luminous Complexion Toner (2-3 months)

S Perfectionist Serum (2-3 months) 

Allergies to our products are not common. If you have been using a more synthetic line for a long period of time, there may be a ‘transition period’, in which the skin may detox. 

Those reactions are also uncommon, but feel free to email us if you are concerned about a reaction you are experiencing. If the reaction is severe, of course, please stop using the product.

Due to the nature of these products, we do not accept returns on opened and used items. 

Items are considered opened when the shipping box seal and tape are opened. An unopened package may be returned within 10 days of purchase.

If something arrives damaged we will be happy to help. Please note, we require a photo of the damage including how it arrived in the shipping box. Please notify us within 48 hours of delivery of any damage. 

A few things to note about our products before you buy. 

It takes time to see results. Each person is unique in how long it takes to clear up. Some need a couple weeks, some need a couple months. Depending on how long you have been dealing with breakouts and how much inflammation is below the surface will dictate how long it takes to see results. It takes time to help reduce the inflammation below the surface of the skin and to work through the breakouts you have had for many weeks, months, or years. 

Some users clear up really quickly while others need more time. This is based on your skin and the nature of the way breakouts work. 

These products can make you break out before you see clear skin. This doesn't happen to everyone and isn’t specific to our products. When you introduce new skincare, it works to speed up new skin cell growth and to pull inflammation below the surface up and out. This process generally takes a few weeks but great results are seen after this and no new breakouts will form and appear. This won't last forever and note these breakouts would have come up on their own time regardless. :) If you want to help skip this process, pair the products with a facial with extractions. (If you are an esthetician and want to be included in our recommend facialist list, please contact our support teamglowteam@averraglow.com)

We are not responsible for return shipping costs and do not refund the original cost of shipping. 

We reserve the right to refuse any return.