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Perhaps you need to ask yourself, have you ever gotten results from what you tried? Likely no, and that is exactly why you are reading this FAQ to see if our products will finally work for you. So, let’s break down exactly why you have never tried the ingredients we use and why they DO work. The FDA regulates the use of ingredients for acne and products that can be labeled for acne treatment. An acne treatment by their standards must contain one of the following ingredients: - Benzoyl Peroxide - Salicylic Acid - Sulfur First, we can not claim to cure your acne or treat your acne. No skincare can, because acne is a bigger issue than just those 3 ingredients. However, the plant and mineral based ingredients work the following way topically in relation to breakouts: Your skin is like a sponge and can absorb both helpful ingredients and not so useful chemicals found in skincare. Our GlowTeam (who had acne, and were sick of wasting their money on products with no results) have spent years researching the skin and what makes it tick. We finally got to the bottom of it and have used all the happy and nutritious ingredients that will not only clarify your skin but leave it smooth, supple, and hydrated, unlike skincare products for problematic skin available on the market. Most skincare for problematic skin will dry you out. Our products are not like that traditional approach you are used to, and our basis for our skincare and how to handle breakouts and skin problems is based on the following four items: 1. Exfoliation of dead skin - The process and ingredients were chosen to help GENTLY eliminate the excess buildup of dead skin that leads to clogged pores. 2. Harmful bacteria - We chose the particular plant and mineral based ingredients that not only help eliminate the bad bacteria but also helps the good bacteria flourish and restore a healthy environment in the skin. 3. Nutrient-rich ingredients - We carefully crafted and chose ingredients that are rich in vitamins, minerals, and essential fatty acids that help balance the hormones in the skin, help boost collagen to help with new skin growth, and help heal inflamed skin. 4. Skin balance - We chose ingredients that help regulate and balance oil production produced in the skin so that you no longer feel oily or dry. We are here to help you feel hydrated without feeling like an oil slick.

Due to the nature of these products, we do not accept returns on opened and used items.
Items are considered opened when the shipping box seal and tape are opened. An unopened package may be returned within 10 days of purchase.
If something arrives damaged we will be happy to help. Please note, we require a photo of the damage including how it arrived in the shipping box. Please notify us within 48 hours of delivery of any damage.

A few things to note about our products before you buy.
It takes time to see results. Each person is unique in how long it takes to clear up. Some need a couple weeks, some need a couple months. Depending on how long you have been dealing with breakouts and how much inflammation is below the surface will dictate how long it takes to see results. It takes time to help reduce the inflammation below the surface of the skin and to work through the breakouts you have had for many weeks, months, or years.
Some users clear up really quickly while others need more time. This is based on your skin and the nature of the way breakouts work.
These products can make you break out before you see clear skin. This doesn't happen to everyone and isn’t specific to our products. When you introduce new skincare, it works to speed up new skin cell growth and to pull inflammation below the surface up and out. This process generally takes a few weeks but great results are seen after this and no new breakouts will form and appear. This won't last forever and note these breakouts would have come up on their own time regardless. :) If you want to help skip this process, pair the products with a facial with extractions. (If you are an esthetician and want to be included in our recommend facialist list, please contact our support team glowteam@averraglow.com)
We are not responsible for return shipping costs and do not refund the original cost of shipping.
We reserve the right to refuse any return.

If you choose to provide us with your email address or any other personally identifiable information, we will use it only to send you our newsletter or respond to your query.

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Ingredients

Are The Products Gluten Free?

Do You Test On Animals?

I Love Samples. Can I have some?

Are Your Products for Sensitive Skin?

How Are Your Products Different From Others I Have Tried?

Are The Products Safe To Use During Pregnancy?

Will My Products Expire?

I Have Dry Skin and Breakouts, Will This Help Me?

Is There a Guarantee This Will Clear Up My Skin?

A few things to note about our products before you buy.

I Have Cystic Acne. Will This Work for Me?

Are Your Products Paraben Free?

Your Products Do Not Contain Any ingredients I Have Ever Tried For My Breakouts, So Why Would They Work?

Are Your Products Good for Rosacea?

Do Your Products Contain Coconut Oil?

How Long Will It Take To See Results?

What grade of ingredients do you use?

I am Breaking Out When Using Your Products, Is This Normal?

Will I Breakout First and Then Clear Up?

I am Feeling Oily When I Use the Products, Is This Right?

To clarify, here is a breakdown of the commonly asked question about the proper way to use our Radiant Cleansing Nectar and Flawless Nourishment Cream:

Radiant Cleansing Nectar Use:

Flawless Nourishment Cream Use:

With the Nourishment Cream, you need so little of this. It is a quarter of a pea size amount to scrape out. If you apply it and it doesn't feel like it has been absorbed within a minute or two, take the amount you're using down. Spray your face with the dew for quicker penetration and absorption.

Will the Products Clog My Pores?

Will These Products Dry My Skin Out?

Can I Use These Products Even If I Don't Have Breakouts?

Can You Tell Me About the Ingredients In Your Products?

Will Putting Oil On My Skin Make Me Break Out?

How Long Does Each Product Last?

Return Policy

I Have An Allergy To The Ingredients

Can I Return My Product?

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